Customer Service
Learn more about Hope for Health’s policies and services using the list below. If you have any further questions, or would like to find out more information about our business, please contact us directly. We will be sure to get back to you with a prompt response, and as always, we appreciate all your feedback on our site and services!
How to Shop Hope For Health
Search – Use our search engine to find a specific product. Simply type in the information you are looking for and a list of corresponding products and information will generate.
Call Us: 1-800-468-7884
Our Customer Care Center will take your order over the phone, assist you in finding the product you are looking for and help you order on-line or by mail. Download a Hope For Health Mail Order Form here.
Note: We process your order immediately in order to ship your items to you as quickly as possible. Once you’ve placed your order on our web site, you will not be able to make any of the following changes: add items, remove items, change address, or cancel the order. Please confirm all of your information before placing your order.
Shopping Cart
The Hope For Health Shopping Cart was designed to protect your privacy, accuracy of your order and security. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
Adding Items to the Shopping Cart
To add any item to your shopping cart, just click on the correct quantity of the product and click “Add to Cart”. That product will then be put into your shopping cart. You can click on “Shopping Cart” or “View Cart” to see the items in your cart. Repeat the steps above for adding new products to your cart.
Changing Quantities
If you wish to change the quantity of any item(s) in your shopping cart, just click on the drop down menu and select the new quantity in the quantity field for that product, and click “update quantity” right below the product on the left side.
Checking out
When you have finished shopping and have placed each item in your shopping cart, click on “Checkout” to place your order. You’ll then be prompted to enter your email and a password or create a new account with a billing and shipping addresses and credit card information. We’ll receive your order immediately and will send you a confirmation email. It’s that easy!
Shipping Policies & Procedures
We’re committed to getting your order to you as quickly as possible. When your order is placed by phone or online it is immediately processed and sent to our shipping department for expedited service. Due to our extremely efficient shipping staff, orders cannot be modified or cancelled once they have been placed. All orders placed before 11 a.m. (CST) will ship the same day.* All orders placed after 11 a.m. (CST) will ship the following day.*
*For all regular orders, barring extraordinary circumstances. Distributor orders may require an additional day before shipping.
U.S.A. – Flat Rate Shipping Prices
$0 – $25.00 = $6.25
$25.01 – $50.00 = $9.25
$50.01 – $100.00 = $13.50
$100.01 – $200.00 = $16.75
$200.01 or more = FREE!!
Canada – Flat Rate Shipping Prices
0 – $25.00 = $12.00
$25.01 – $50.00 = $26.00
$50.01 – $100.00 = $36.00
$100.00 – $200.00 = $39.00
Over $200.00 = $25.00
International Orders (Outside the US and Canada) & Distributor Orders
All other foreign orders and distributor orders must be made by phone or email. Due to postal rate increases, we charge the actual shipping cost on all international orders and distributor orders. Please email shipping@hopeint.org or call us at: 1-800-468-7884.
International Orders (Outside the US and Canada) & Distributor Orders
All other foreign orders and distributor orders must be made by phone or email. Due to postal rate increases, we charge the actual shipping cost on all international orders and distributor orders. Please email shipping@hopeint.org or call us at: 1-800-468-7884.
Standard Shipping Times
3-5 business days depending on your zip code
Monday – Saturday delivery (except UPS)
Overseas delivery may take longer.
*Note: Orders being shipped to FPO, APO and P.O. Boxes are delivered via USPS, regardless of weight.
Pricing Policy
We work hard to offer consistently low prices on every item we sell. All prices are listed in U.S. dollars. Product availability and pricing are subject to change without notice.
Confirming Price
We are constantly working to keep prices low, and may occasionally change product prices or offer discounts. Items in your Shopping Cart will always reflect the most recent price displayed on the item’s product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item’s price may decrease between the time you place it in your cart and the time you purchase it.
Some discounts on certain products are limited-time offers. The discount we are able to offer for any item is dependent upon its availability. You can confirm the final price of an item in your cart before you place your order.
Mispriced Items
We do our best to provide the most accurate, up-to-date pricing information. Unfortunately, there may be times when some of the items on our website are mispriced. We apologize for the inconvenience. Please check the prices in your shopping cart before you finalize your order.
Bulk Discounts
We do not offer additional discounts on large orders of a single item or on overall large orders of multiple items – except for distributor orders. (See more information)
When do we charge your card?
We charge your credit or debit card when the order is placed. Please review your order before placing it.
International Orders
*Currently we ship to ALL foreign countries.
Hope For Health ships nutritional supplements to countries around the world. Please read the following terms and conditions carefully to avoid additional charges or delayed delivery of your order.
To Place an Order: International orders (anywhere outside the US, US Territories, or Canada) can ONLY be placed over the phone or through email. The order CANNOT be placed online.
Product Pricing and Exchange Rates:
All prices listed are in U.S. dollars. When you pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.
International Shipping Fees:
All International shipments will be charged postage costs calculated by weight and destination.
Import Duties and Taxes:
Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. Hope For Health’s prices do not include customs fees, taxes and tariffs. These charges are separate from your shipping charge, and you will be billed directly for them (not by Hope For Health). You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be. It is your responsibility to make sure that you are allowed to import nutritional supplements from the U.S.
International Returns or Packages Refused:
If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to Hope For Health for the return of the package.
If the USPS return to shipper cost is greater than the cost of the goods ordered, Hope For Health will instruct USPS to abandon the order, and there will be no credit issued to the customer for the order.
If the package is stopped by customs because items ordered are not allowed in the consignee’s country and the package is abandoned, there will be no credit issued to the customer for the order.
If the package is stopped by customs upon return to the United States, and the package is abandoned, there will be no credit issued to the customer for the order.
Your Country’s Custom and Import Policies:
Please note: It is important for you to become familiar with the Customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you’re importing to can result in your order incurring high import duties, delivery being delayed, or returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products.
Additionally, when ordering from www.hopeforhealthusa.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Any fees charged to Hope For Health due to non-compliance with your country’s laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country’s laws and regulations, a refund will be issued for the merchandise only, minus 20 percent of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.
Need help on your international order, or information on more shipping options? Please call our customer service at 1-800-468-7884 or email at shipping@hopeint.org.
Payment Options
We accept the following payment methods: Visa, Master Card, Discover, E-check, and PayPal. You may also pay using a check or money order when placing your order by mail. You can download a mail-order form here.
Return Policy & 100% Customer Satisfaction Money Back Guarantee
All of your purchases at hopeforhealthusa.com are covered by our 30-day unconditional money back guarantee. If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less shipping, handling, and a 15% restocking fee). Only one opened package of each product is eligible for return. All others of the same product must be in a factory sealed container for refund. You are covered by this unconditional money back guarantee for a full 30 days from your date of purchase. Please e-mail or call our Customer Service Department at shipping@hopeint.org or 1-800-468-7884 to receive authorization and return instructions (or download a return form here). Feel free to call, write, or email us with your questions, comments or concerns at any time.
Optional Offline Ordering Methods
If you are hesitant about placing your order online, you may place your order using one of these offline methods:
Over the phone with our Customer Service Department: 1-800-468-7884
By mail:
Hope For Health
151 Ascension Ln
Marshall, NC 28753
You can download a mail-order form here.
Tax Policy
North Carolina residents are subject to a sales tax on all items.
Credit Card Security
We want you to feel confident and comfortable that your purchase is transacted with the utmost security. We employ the Internet’s strongest security technologies, including Secure Sockets Layer (SSL). The transactions are protected by the highest levels of encryption available to ensure security and privacy. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on www.hopeforhealthusa.com’s secure server. It cannot be read in transit.
Privacy Policy
At www.hopeforhealthusa.com, we respect the privacy of each and every customer and visitor of our site.
We never disclose personal information about individual medical conditions or interests. We do not disclose information to partners, advertisers, or other third parties. Hope For Health may use information gathered on our site for promoting our own products and services. Customers may “opt-out” of receiving any of these mailings.
For more information, read our entire Privacy Policy. www.hopeforhealthusa.com, we respect the privacy of each and every customer and visitor of our site.